Supercare
- Cleaning Services
Supercare offers professional contract cleaning and specialized cleaning services for commercial, industrial, healthcare, educat...
- Hygiene Services
Supercare offers a range of commercial janitorial services, hygiene solutions and other washroom services to facilitate out of h...
- Labour Outsourcing
The Labour Outsourcing and Services Division of Supercare Services provides skilled, un-skilled labour and management staff to c...
- Pest Management
Supercare Pest Management offers insect pest prevention and control services to food processing manufacturers, healthcare facili...
Quality & Performance
Centre of Excellence
Our Centre of Excellence (CoE) function is the custodian of best practices throughout the business and is there to drive service delivery and productivity increases by means of new systems, innovations and technological advances in the industry.
CoE provides the conduit between the Executive committee, individual programs and external suppliers etc.
Best Practice
Documented best practices are implemented through the organisation resulting in exceptional service delivery across our contracts.
Performance monitoring
Our onsite performance is monitored electronically by means of PDA’s with complete transparency for our clients.
Audits
Independent audits take place on a monthly basis, to ensure we maintain a high standard of service delivery.
Client Satisfaction Indicator (CSI)
We conduct monthly Client Satisfaction Indicators (CSI’s), to ensure quality service delivery.
Operations Dashboard
The Supercare Dashboard provide Supercare management with both a snap shot as well as trends in service delivery.
Performance Outcomes
Results of all these interventions are collated and performance enhancements are developed.
Mobile Training Intervention (MTI)
We have taken the art of training to a different level in the cleaning industry.
- No more leaving your workplace to attend training
- No disruption of daily tasks that needs performing
- No replacement staff required
- Caters for less literate
- Much faster and more effective than conventional methods
- Electronic reporting
- Speed up the learning process
- Self learning and assessments
- Recorded outcomes
- Improve service levels
By spending 15 minutes per day on our intervention, a staff member would complete a NQF level 1 training session in less than 40 days, whereby conventional training can take up to 12 months.
Personal Digital Assistant (PDA)
Whilst the monitoring of services continue, we are able to receive up to the minute updates at any given time, through our electronic reporting system.
We are able to allow our operational staff to spend more quality time at our clients premises, dealing with clients and our personnel
Performance Enhancements
Based on our Best Practice, Performance Monitoring and Performance outcomes results, we continuously revisit our Vision Statement.
“To be the service provider of first choice for the services we offer by consistently providing superior service, at a cost effective price through the optimum allocation of resources, critical self assessment and supported by leading edge technology”